play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 5012413903
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. You will then receive an OTP that you must verify to log in successfully. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, ensure your internet connection is stable and strong. If you still encounter issues, click "send OTP" and wait for the code to be sent. If you don't receive the OTP, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active phone number. If your number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will enable you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is complete, you can log in and enjoy the game. Downloading the latest version should resolve any compatibility problems and allow smooth gameplay.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than other apps. You can only withdraw earnings from gaming activities, not bonus rewards. This means any bonus collected cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved in the app, including your Aadhar card, UPI (Unified Payments Interface) information, and bank details. This is a mandatory step to facilitate the process. Saving these details will help to expedite the verification process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in this app typically takes between 30 minutes and 3 hours due to its fast and stable services. However, delays can occur, and payment processing may take up to an additional 24 hours. This can cause a longer wait time than initially expected.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone but the player who earned them. Any winnings made using the bonus funds can be withdrawn. The bonus itself, however, cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for further assistance.
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